All Services

Musculoskeletal Outpatient Physiotherapy

Our practice, in partnership with colleagues in East Coast Community Healthcare offer self-referral access to musculoskeletal (MSK) outpatient physiotherapy. This means that you do not need a referral from your GP to access MSK physio.

In order to help start your rehabilitation as soon as possible, we would like to guide you to our referral portal. This is a website where you will be asked to register and provide us with some details about your issue. A Physiotherapist will review your information and then decide on the most appropriate course of treatment for you.

Accessing our service via our website/referral portal is the quickest and easiest way for you to start your rehabilitation.

If you do not have access to the internet or an email address, we would advise you to call 01493 809977, you will then be transferred to an operator who will carry out an assessment over the phone. Please do not call this number if you can access our service via our website/referral portal as it may delay your rehabilitation.

  • Please note, this assessment will not be completed by a Physiotherapist but the details will be passed on.

Clinics we offer at our GP surgery

We provide a range of services and clinics.

The following clinics are available at our surgery by appointment:

  • Baby Immunisations
  • Blood pressure
  • Cervical smears
  • Childhood immunisations
  • Chronic disease management
  • Family planning advice
  • Minor injuries
  • Minor Surgery
  • Travel Advice and Vaccinations
  • Vaccinations (e.g. Shingles, Pnumoccocal)
  • Wound Care

Chargeable Services

Some services provided are not covered under our contract with the NHS and therefore attract charges.

  • The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.

FAQs

When your doctor is asked to give medical information about you in the form of a report, letter or certificate, the request kick starts a series of processes.

This takes time and is not always straightforward or simple to complete. Some of the information is not available easily and will mean the doctor has to sort and select the right information for the request.

The doctor also must establish who is funding this work and if it is not part of their NHS work, agree a fee for this.

Many patients see their doctor as the embodiment of the NHS and all that it provides – free care at the point of delivery. However not all work doctors are asked to do is paid for by the NHS and many GPs are self-employed.

This means they must cover their time and costs – staff, buildings, heating, lighting, etc – in the same way as any small business. The NHS only pays for NHS work, any work outside of the NHS must be funded by other means and this is why fees are charged.

The National Health Service provides most health care to most people free of charge, but there are exceptions: prescription charges have existed since 1951, and there are a number of other services for which fees are charged.

Sometimes the charge is made to cover some of the cost of treatment, for example, dental fees; in other cases, it is because the service is not covered by the NHS, for example, medical reports for insurance companies.
The government’s contract with GPs covers medical services to NHS patients. In recent years, more and more organisations have been involving doctors in a whole range of non-medical work. Sometimes the only reason that GPs are asked is because they are in a position of trust in the community, or because an insurance company or employer wants to be sure that information provided is true and accurate.

Examples of non-NHS services for which GPs can charge their NHS patients are:
– Accident/sickness insurance certificates
– Certain travel vaccinations
– Private medical insurance reports

Examples of non-NHS services for which GPs can charge other institutions are:
– Medical reports for an insurance company
– Some reports for the DSS/Benefits agency
– Examinations of local authority employees
The BMA suggests fees for non-NHS work which is not covered under a GP’s NHS contract, to help GPs set their own professional fees. However, these fees are guidelines only, not recommendations, and a doctor is not obliged to charge the rates suggested.
When a doctor signs a certificate or completes a report, it is a condition of remaining on the medical register that they only sign what they know to be true. In order to complete even the simplest of forms, therefore, the doctor might have to check the patient’s entire medical record. Carelessness or an inaccurate report can have serious consequences for the doctor with the General Medical Council or even the police.
The fee charged will depend on the service required. Some simple requests can be as little as £30.00, but more complex requests will incur a higher fee. When you request a private medical service, you will be quoted an exact figure, so you are able to make an informed decision on whether to proceed.
You can pay by cash. You will be required to pay on the day of your examination or upon collection of your form/letter.

Your doctor receives large amounts of request and which is often to do with whether your general health allows you to do something e.g. to work, receive benefits, drive, play sport, attend school, own a house, a firearm or it is for insurance, court or other medico-legal reasons.

All requests will vary in complexity, volume and consistency ranging from signing a certificate which can take minutes, to an in-depth report with an examination that can take hours.

When your doctor signs a certificate or completes a report, it is a condition of remaining on the Medical Register that they only sign what they know to be true.

In order to complete even the simplest of forms, they may have to check your entire medical record (some of which may not be accessible on a computer or on site).

Carelessness or an inaccurate report can have serious consequences for the doctor with the General Medical Council (the doctors’ regulatory body) or even the Police.

Your doctor is inundated with work. They have to balance their time with treating the sick, keeping their practice afloat and making sure they are doing all of this safely and within their professional duties as a doctor.

With certain exceptions written within their contract, doctors do not have to carry out non-NHS work. However, many choose to for the benefit of you and other families they treat.

Where a doctor chooses to undertake the work, we advise them to inform and always agree a fee in advance of undertaking work.

Should their volume of work prove to be greater or more complex than expected, the doctor will contact you to discuss how to proceed.

– Not all documents need a signature by a doctor and can be done by other professionals. Please check the form and accompanying guidance as you may get a quicker response that way.

– If you have several forms requiring completion, present them all at once and ask your doctor if he or she is prepared to complete them at the same time to speed up the process.

– Do not expect your GP to process forms overnight. Urgent requests may mean that a doctor has to make special arrangements to process the form quickly, and this will cost more.

– Don’t book an appointment with your doctor to complete forms without checking with your doctor’s administrative staff as to whether you need to or not.

Get test results

Getting your test results

There are different ways you can access the results of tests that have been done at our GP surgery.

  • You can use your NHS App and access the results from there. Please note that results are only available once the doctor has reviewed them. If you don’t have access to your record online, please request this in your online account or ask our reception team for help, ideally after 2 pm
  • You can access your results via your SystmOnline account
  • You can telephone the practice – 01493 855672
  • You can follow up your results using our online form here.
Online Services

General Information about Test Results

When you attend a test of any kind, you will be told how long you should expect to wait for the results. This is a guideline, and we ask that you wait this time before checking for your results.

Please note, we request that you do not assume that a result is normal if we do not contact you. The surgery will contact you if there is a significant problem with your results, but please contact us for all results as the GP may have made some suggestions or advice based on your results even if there is not a significant problem.

Please note that we have a strict policy regarding confidentiality and data protection. We will only give test results to the person they relate to unless that person has given prior permission for their release or if they’re not capable of understanding them.

Tests not carried out by the practice

Please note that the results of tests carried out during hospital visits are not normally sent to the practice. Please contact the provider where you had your test.

Lowestoft Road,
Gorleston-on-Sea,
NR31 6LA

Website: www.jpaget.nhs.uk
Tel: 01493 452 452

Alternatively you can contact the ward or department where you had your test directly.
Colney Lane,
Norwich,
NR4 7UY

Website: www.nnuh.nhs.uk
Tel: 01603 286 286

Alternatively you can contact the ward or department where you had your test directly.

Why have I been asked to have a repeat test?

If a doctor asks you to have a repeat test, it is usually because:

  • The result was borderline or unclear, and the doctor wants another sample to monitor the situation or to re-check the results.
  • The result is abnormal, and the doctor cannot interpret the result without further tests and has asked you to come in for more tests.

Please do not worry if the doctor has asked you for a repeat test. The doctor will speak to you or request to see you directly if they need to discuss the results.

Get a sick note for work

If you’ve been off sick for more than 7 days

To request a sick note:

  • fill out a sick note request form
  • phone or visit the surgery from 10am to 6pm

If you’ve been off sick for 7 days or less

If you’re off work sick for 7 days or less, your employer should not ask for medical evidence that you’ve been ill. Instead, they can ask you to confirm that you’ve been ill. You can do this by filling in a form yourself when you return to work. We call this self-certification.

Find out more about sick notes on the NHS website.

FAQ’s

Can I go back to work before the end date on my fit note?
Can I get a fit note without seeing a healthcare professional?
Taking sick leave
When do I need a fit note?

Online Services

Online Services

Connect to your GP services online and save time. Quick, easy and secure.

If you are registered with our GP surgery, you can access some health services online. This means you can do some tasks when it is better for you and avoid telephoning the practice. 

You can do things like:

  • Order repeat prescriptions
  • See parts of your health record, including information about medicines, vaccinations and test results
  • See communications between your GP surgery and other services, such as hospitals
  • Book, check or cancel appointments with a GP, nurse or other healthcare professional
  • Send us a query or request a sick note

Below are some of the main online services we use in our GP surgery:

NHS App

You can find out more about the NHS App, how to download it and get support here (https://www.nhs.uk/nhs-app/).

You’ll need to provide extra proof of who you are to get full access to your NHS account.

Once you have full access, you can:

  • order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to
  • book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments
  • view your health record – securely access your GP health record, to see information like your allergies and your current and past medicines. If your GP has given you access to your detailed medical record, you can also see information like test results and details of your consultations
  • get your NHS COVID Pass – view and download your COVID Pass for travel abroad. There are also other ways to get your NHS COVID Pass
  • register your organ donation decision – choose to donate some or all of your organs and check your registered decision
  • find out how the NHS uses your data – choose if data from your health records is shared for research and planning
  • view your NHS number – find out what your NHS number is
Quote / Testimonial:

If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

For more information go to www.nhs.uk/nhsapp.

Get Started

Login Register

Get the app

Non-urgent advice: Having Problems?

Online Services @ NHS.UK

NHS App Help and Support

Download the NHS App

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

Access NHS APP Services Online, with your web browser!

Your NHS Login

Your NHS account allows you to access your services through the NHS App or website. It also allows you to access authorised apps such as Airmid and PATCHS. 

To have an NHS account, you must be aged 13 or over and registered with an NHS GP surgery in England or the Isle of Man.

You can find out more about how to set up your NHS login, you can visit the NHS website: How to set up NHS login

You may find it easier to have an app on your phone to access your account but you don’t have to. If you prefer, you can access your NHS account online: Log in – NHS App Online (service.nhs.uk)

SystmOnline

Online services allow you to:

  • book, check or cancel appointments with a GP, nurse or other healthcare professional 
  • order repeat prescriptions
  • see parts of your health record, including information about medicines, vaccinations and test results
  • see communications between your GP surgery and other services, such as hospitals

How to register for Online Services

If you have not used our online services before you will need to:

  • Contact the surgery by phone or in person or use this online form and going to – Other Admin Request – Request for online Access
  • Verify your identity
  • Secure a username and password
  • Enter SystmOnline and enter your registration details exactly as shown on the form.
  • After registering, log on with your username and password.

SystmOnline

Login to Online Services
Register for Online Services

Non-urgent advice: Having Problems?

You can get
support and find
some Frequently
Asked Questions
about SystmOnline
below.

SystmOnline Support