Appointments


Routine Appointments

You can request a routine appointment in the next 7 days by:

  • By completing our online appointment request form, please select “New Condition
  • Phone 01493 855672
    We are open Monday to Friday, 8am to 6.30pm.
  • Visiting the surgery and speak with a receptionist
    We are open Monday to Friday, 8am to 6.30pm.
  • Using the NHS App to book appointments

When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Urgent Appointments

You can request an urgent appointment for today or tomorrow (Monday to Friday) by:

  • Phone 01493 855672
    We are open Monday to Friday, 8am to 6.30pm.
  • Visiting the surgery and speak with a receptionist
    We are open Monday to Friday, 8am to 6.30pm. When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your Appointment

However you choose to contact us we may offer you a consultation:

  • By phone
  • Face-to-face at the surgery
  • On a video call
  • By text or email

Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.

If you need help with your appointment, please tell us:

  • If there’s a specific doctor, nurse or another health professional you would prefer to respond
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • If you have any other access or communication needs.
We can provide interpreters at appointments for patients who are deaf or cannot speak English. This service is provided by the multi-agency Norfolk Interpretation and Translation Service (INTRAN) and can be accessed without charge to the patient. Please inform a member of staff if you would like to make use of this service.

Chaperones

We are committed to maintaining professional standards. For certain examinations during consultations an impartial observer, called a chaperone, will be required. 

This impartial observer will be a practice Nurse, Health Care Assistant or chaperone trained receptionist who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a chaperone is unavailable at the time of your consultation, then your examination may be re-scheduled for another time. 

You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined. 

 The role of a chaperone: 

  • Maintains professional boundaries during intimate examinations. 
  • Acknowledges a patient’s vulnerability. 
  • Provides emotional comfort and reassurance. 
  • Assists in the examination. 
  • Assists with undressing patients, if required. 

Cancelling or changing an appointment

If you are cancelling an appointment for the same day, please let us know as soon as possible.

If you are cancelling an appointment for another day, please cancel your appointment by:

  • Phone 01493 855672
    We are open Monday to Friday, 8am to 6.30pm.
  • Completing our online appointment cancellation form – Please use “Other Admin Request”
  • Visiting the surgery and speak with a receptionist
    – We are open Monday to Friday, 8am to 6.30pm

When we are closed

NHS 111

If you are very unwell and you cannot wait until the surgery has opened, please call NHS 111 by dialling 111, and they will be able to advise on the care that you need. They can organise emergency services or an ambulance if needed. The NHS 111 is staffed by fully trained advisers supported by experienced nurses, pharmacists, and doctors. The NHS 111 service is available if you require urgent medical help, but it is not a life-threatening situation.

Late Night Pharmacies

As qualified healthcare professionals, community pharmacists can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.

If symptoms suggest it’s something more serious, pharmacists have the right training to make sure you get the help you need. For example, they will tell you if you need to see a GP, nurse or other healthcare professional.

All pharmacists train for 5 years in the use of medicines. They are also trained in managing minor illnesses and providing health and wellbeing advice.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

You can find out your nearest open pharmacy on the NHS.uk website. Once you have searched for the location, you can select ‘only show pharmacies open now’ if you are searching outside of usual business hours.

Extended Access Service

Improved Access
Improved access means patients will be able to make pre-bookable appointments to see a GP, practice nurse, or other qualified healthcare professional, at a time that may be more convenient for them.

Appointments may be available between 6.30pm – 8.00pm every day of the week. These appointments may be at the following locations;

Martham Medical Practice

Phoenix House on Howard Street South, Great Yarmouth

To arrange a pre-bookable evening, weekend or bank holiday appointment, patients simply need to contact the practice (The Park Surgery), during normal opening hours.