How to request an appointment

You can make an appointment in the following ways:

If your problem is urgent, please let us know when requesting an appointment.

Telephone consultations

Telephone consultations with a doctor can be requested if you have any questions that do not require an appointment. Please phone between 11:00-11:30 and ask if the doctor is available.

Extended hours

We offer appointments every Thursday and Friday morning between 07:00-08:00. These appointments have to be pre-booked and the doctors work these sessions on a rota system. Therefore, not all the doctors are here every morning at these times. You will usually find that your registered doctor does one of these sessions per week.

Any registered patient can request an appointment and we hope this will prove helpful for those of you who would like to be seen prior to going to work or on the way home from a night shift. The surgery is not open for routine work between 07:00-08:00 and those who have an appointment need to use the intercom on the second entrance door to inform the receptionist they have arrived.

Improved access

Improved access means patients will be able to make pre-bookable appointments to see a GP, practice nurse, or other qualified healthcare professional, at a time that may be more convenient for them.

The appointments will be available as follows:

  • Monday and Tuesday – services will be delivered from the Martham Medical Practice between 18:30-20:00
  • Wednesday, Thursday and Friday – services will be delivered from Phoenix House, part of the Lighthouse Practice at the ENMP site on Howard Street South, Great Yarmouth between 18:30-20:00
  • Saturday and Sunday – services will be delivered from Phoenix House, between 08:00-12:00

To arrange a pre-bookable evening, weekend or bank holiday appointment, patients simply need to contact us, during normal opening hours.

For more information about improved access, please visit

Interpretation and translation

We can provide interpreters at appointments for patients who are deaf or cannot speak English. This service is provided by the multi-agency Norfolk Interpretation and Translation Service (INTRAN) and can be accessed without charge to the patient. Please inform a member of staff if you would like to make use of this service.


If you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to give the slot to someone else.

Appointments can be cancelled using our Cancel an Appointment triage.